2. 

3. Customer Service Survey

   Police Department 

5. To better meet the needs of the people we serve, the Town has put together this brief survey to gain insight into customer satisfaction.

7. Thank you for completing this survey! Your comments are important to use and may assist us in improving our operation standards. 

11. 1) Are you a:

    1. Resident property owner
    2. Non-resident property owner
    3. Resident renter
    4. Vacationer/Visitor
    5. Business Owner
    6. Other
12. 1A) If you chose other, please explain:
16. 2) Have you had to contact the Police Department or Animal Control Division?
    -- Select One --YesNo
20. 3) How many times have you had to contact the Police Department or Animal Control Division in the past year?
    -- Select One --1-2 contacts3-5 contacts6 or more contacts
24. 4) How did you make contact with the Police Department or Animal Control?
    -- Select One --By telephone during regular business hoursIn person at the officeBy calling Dare Central Communications-non-emergency numberBy Calling 911By LetterBy EmailBy FaxOther
25. 4A) If you chose other, please explain:
29. 5) Was the response to your contact conducted in a positive and professional manner?
    -- Select One --Yes No
30. 5A) Comments:
34. 6) If a police officer or animal control officer was requested to respond, was the response time satisfactory?
    -- Select One --YesNo
35. 6A) If no, what was the approximate response time?
39. 7) What was your reason for contacting the Police Department or Animal Control Division?

    1. Placing a call for service
    2. Reporting a crime
    3. As a result of being a witness
    4. Being involved in a traffic collision
    5. Receiving a citation
    6. Needing Animal Control Services
    7. Other
40. 7A) If you chose other, please explain:
44. 8) How would you evaluate the officer's demeanor while addressing your needs?

    1. Patient
    2. Enthusiastic
    3. Listened carefully
    4. Courteous
    5. Responsive
    6. Professional
45. 8A) Comments:
49. 9) Overall, how satisfied were you with the services rendered to you by the Police Department and Animal Control Division?
    -- Select One --Extremely satisfiedSatisfiedNeutralDissatisfiedExtremely dissatisfiedNot sure
50. 9A) Comments:
54. Additional Comments:
56. I had a good experience/bad experience with:
58. I am concerned about:
60. I am pleased/displeased with:
62. Do you have any suggestions on how we might improve our service to you?

66. Thank you for your participation! 

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68. 1. Receive an email copy of this form.
69. Email address

    This field is not part of the form submission.

70. Submit

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