2. 

3. Customer Service Survey

   Fire Department 

5. To better meet the needs of the people we serve, the Town has put together this brief survey to gain insight into customer satisfaction.

7. Thank you for completing this survey! Your comments are important to use and may assist us in improving our operation standards. 

11. 1) Are you a:

    1. Kill Devil Hills resident or property owner
    2. Dare County resident
    3. Visitor
    4. Business Owner
15. 2) How much interaction have you had with this department in the past 12 months?
    -- Select One --1-2 contacts3-5 contacts5-10 contactsMore than 10 contacts
19. 3) What was your reason for contacting the Fire Department or Ocean Rescue?

    1. Fire
    2. Motor Vehicle Accident
    3. Water Rescue
    4. Emergency Medical Help
    5. Fire Inspection/Fire Code Issue
    6. Child Safety Seat Installation
    7. Service Request
    8. Other
20. 3A) If you chose other, please explain:
24. 4) How did you contact the Fire Department or Ocean Rescue?
    -- Select One --911 DispatchTelephone call to the Fire StationE-mail Walk-In VisitFaxOther
25. 4A) If you chose other, please explain:
29. 5) When making contact with the Fire Department or Ocean Rescue, have our members been responsive and helpful?
    -- Select One --Yes NoCould be better
30. 5A) Comments:
34. 6) Was the Department's response to your emergency call prompt?
    -- Select One --YesNoCould be better
35. 6A) Comments:
39. 7) Were your needs met by the emergency service you received from the Department?
    -- Select One --YesNoCould be better
40. 7A) Comments:
44. 8) Were your needs met by the non-emergency service you received from the Department?
    -- Select One --YesNoCould be better
45. 8A) Comments:
49. 9) Were your needs met by the fire inspector/fire code service you received from the Department?
    -- Select One --YesNoCould be better
50. 9A) Comments:
54. 10) Were the Department members who responded to your call for services courteous and helpful?
    -- Select One --YesNoCould be better
55. 10A) Comments:
59. 11) How satisfied are you with the service you received from the Fire Department and/or Ocean Rescue?
    -- Select One --Very SatisfiedSatisfiedCould be betterNot Satisfied
60. 11A) Comments:
64. 12) Please share any comments you may have concerning the delivery of services by the Kill Devil Hills Fire Department and Ocean Rescue.
68. Additional Comments:
70. Do you have any suggestions on how we might improve our service to you?

74. Thank you for your participation! 

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76. 1. Receive an email copy of this form.
77. Email address

    This field is not part of the form submission.

78. Submit

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