2. 

3. Customer Service Survey

   Administration Department 

5. To better meet the needs of the people we serve, the Town has put together this brief survey to gain insight into customer satisfaction.

7. Thank you for completing this survey! Your comments are important to use and may assist us in improving our operation standards. 

11. 1) Are you a:

    1. Resident or property owner
    2. Visitor
    3. Business Owner
    4. Vendor
    5. Other
12. 1A) If you chose other, please explain:
16. 2) How much interaction have you had with this department in the past 12 months?
    -- Select One --1-2 contacts3-5 contacts5-10 contactsMore than 10 contacts
20. 3) What was your reason for contacting the Administration Department?

    1. General Information
    2. Main Telephone Number
    3. Speak to the Town Manager
    4. Speak to the Mayor/Board of Commissioners
    5. Resource Information
    6. Employment Opportunities
    7. Town Code Inquiry
    8. Other
21. 3A) If you chose other, please explain:
25. 4) How did you contact the Administration Department?
    -- Select One --In person TelephoneE-mail FaxOther
26. 4A) If you chose other, please explain:
28. 4B) If you contacted the Administration Department in person, did you find that the signage made it easy to navigate between the different departments?
    -- Select One --YesNo
32. 5) When making contact with the Administration Department, I have generally found the staff to be responsive and helpful.
    -- Select One --Yes No
33. 5A) Comments:
37. 6) Did you find it difficult to contact the Administration Department?
    -- Select One --YesNo
38. 6A) Comments:
42. 7) The waiting time for having my question addressed was satisfactory.
    -- Select One --Strongly agreeSomewhat agreeNeutralSomewhat disagreeStrongly disagree
46. 8) How courteous was the staff member that assisted you?
    -- Select One --SuperiorVery satisfactoryAbout averageSomewhat unsatisfactoryVery poor
47. 8A) Comments:
51. 9) Which of the following qualities of the staff member stood out (as being superior)?

    1. Patient
    2. Enthusiastic
    3. Listened carefully
    4. Friendly
    5. Responsive
    6. Knowledgeable / Helpful
    7. Other
52. 9A) If you chose other, please explain:
56. 10) Overall, how satisfied are you with the service offered to you by the Administration Department?
    -- Select One --Extremely satisfiedSatisfiedNeutralDissatisfiedExtremely dissatisfiedNot sure
57. 10A) Comments:
61. 11) Do you utilize any of the Town's recreational facilities?
    -- Select One --YesNo
62. 11A) If you answered yes, please specify what beach accesses, parks, or sound accesses you use:
66. 12) If you utilize any of the Town's recreational facilities, how would you rate the cleanliness, amenities, aesthetics and availability?
    -- Select One --ExcellentGood Poor
67. 12A) Comments:
71. 13) Generally speaking, are you happy with the Administration Department's customer service?
    -- Select One --YesNo
72. 13A) Comments:
76. Additional Comments:
78. Do you have any suggestions on how we might improve our service to you?

82. Thank you for your participation! 

Leave This Blank:


84. 1. Receive an email copy of this form.
85. Email address

    This field is not part of the form submission.

86. Submit

* indicates a required field