Water Billing & Service

Click the button below to make a water bill payment. Make_a_Payment_Button Opens in new window

Autodraft Form: Make water service billing easy through autodrafts to your account by submitting this form.

View Prior Water Bills

Contact Information & Hours  

Weekdays: The Public Services Department is located at 107 Town Hall Drive and its hours are 8:00 a.m. - 5:00 p.m.  252-480-4080.

Weekends & Holidays: Water Plant Technicians are available for service calls after 5:00 p.m. during the week. On weekends and holidays, they are available 7:00 a.m. - midnight.  252-480-4090.


The Public Services Administration Department plays a vital role in maintaining the infrastructure and spaces our community relies on daily. Their work helps ensure a safe, efficient, and well-maintained Town. Our Staff remain ready to provide customers with timely, accurate, and friendly service. Learn more by watching the video below. 

Alert

Bill Payment Warning

Reports have been made of customers receiving emails from DOXO, soliciting services to make online payments for utility bills. Using DOXO can cost the customer unnecessary fees, possibly delinquent bills and disconnections. The Town of Kill Devil Hills is NOT affiliated with DOXO in any way.

DOXO (doxo.com) is a third-party online bill payment website– they are NOT affiliated in any way with the Town of Kill Devil Hills.

We advise customers to only use the Town of Kill Devil Hills website and the Payments customer portal for online bill payments. Using other non-affiliated websites will be at a customer’s own risk.

Make an online payment through the Paymentus customer portal

More information from the Federal Trade Commission  

It is very important that our office has current customers' phone numbers and email addresses on file so we can make contact in an emergency.

Image of a moving box on a dollie

If you're buying or selling a home, fill out the appropriate form below to make a smooth transaction for your water service.

Change of Address / Information Update Form: If your billing address is changing, use this form to make updates, which can ensure an easy transition to the new address.  Also complete this form if any of your contact information has changed.  

Change of Ownership Form: This form should be used when purchasing or selling a home.

Water Leaks

In the event of a leak, our Staff will:

  • verify the leak
  • attempt to make contact with the customer
  • turn valve off/lock meter if customer is not available
  • tag the door

What you will need to do is:

  • contact our office at 252-480-4080 if the meter is locked
  • make necessary repairs
  • submit proper documentation for leak adjustment (payment plans are available upon request)

Image showing a water leak

Water & Waste Water Rates for Kill Devil Hills

Please select the link below for the appropriate rate schedule:

Kill Devil Hills Water Rates

Kill Devil Hills Waste Water Rates