PLEASE NOTE: Public Services Water Division has postponed the 8/30/2023 scheduled water disconnections due to the upcoming storm. Water disconnections for nonpayment will resume on Wednesday, September 6th. Contact the Public Services Department at 252-480-4080 to make payment arrangements or for any questions.
Our Water Admin Staff remain ready to provide customers with timely, accurate, and friendly service.
Contact Information & Hours
Weekdays: The Public Services Department is located at 107 Town Hall Drive and its hours are 8:00 a.m. - 5:00 p.m. 252-480-4080.
Weekends & Holidays: Water Plant Technicians are available for service calls after 5:00 p.m. during the week. On weekends and holidays, they are available 7:00 a.m. - midnight. 252-480-4090.
It is very important that our office has current customers' phone numbers and email addresses on file so we can make contact in an emergency.
If you're buying or selling a home, fill out the appropriate form below to make a smooth transaction for your water service.
Change of Address / Information Update Form: If your billing address is changing, use this form to make updates, which can ensure an easy transition to the new address. Also complete this form if any of your contact information has changed.